Leads customer success team to drive customer satisfaction, retention, and expansion through strategic account management and support.

Directs customer success strategy and team to ensure teacher customers achieve their goals with the MagicSchool AI platform.

Director leads strategic account engagement with enterprise clients, driving adoption and retention while managing portfolios worth 10M+ ARR and partnering across teams for customer success.

Builds executive relationships with enterprise customers, drives PagerDuty adoption, identifies risks to business goals, and leads cross-functional post-sales teams to ensure customer success.

Director leads strategic customer success for enterprise accounts, drives AI platform adoption, manages renewals and expansion, and orchestrates cross-functional teams to deliver measurable business outcomes.

Principal Customer Success Manager builds executive relationships with enterprise customers, drives product adoption, identifies business risks, and leads cross-functional post-sales teams to maximize customer value.

Lead and coach a customer support team, manage performance metrics, conduct 1:1 development sessions, and drive operational excellence across support operations.

Leads and coaches a customer support team, manages performance metrics, develops representatives, and ensures operational excellence in a SaaS environment.

Leads technical implementations and solution delivery for healthcare platform customers, configuring systems, troubleshooting issues, and providing architectural guidance.

Leads client success and relationship management efforts to drive customer satisfaction, retention, and growth.

Leads and manages a team of customer success professionals in the EMEA region, driving strategic engagement with enterprise customers and optimizing retention outcomes.

Leads and expands the upmarket customer success team in EMEA, driving strategic engagement and retention while collaborating cross-functionally to maximize customer value.

Director leads and grows a customer success team across ANZ, developing CS strategy, managing tiered CSM structures, and driving customer retention and growth.

Director leads and grows a customer success team across ANZ, developing CS strategy, managing tiered CSM structure, and driving retention and growth across enterprise and government accounts.

Leads a team of Customer Success Managers to drive customer retention, adoption, and lifetime value for field service software customers.

Lead and manage a team of Customer Success Managers, driving customer retention, renewal strategies, and cross-functional alignment for field service software customers.

Lead a team of Technical Account Managers supporting Twilio's strategic customers with complex technical guidance, customer advocacy, and team development.

Manages a team of Technical Account Managers who provide strategic support and technical guidance to Twilio's top customers while advocating for customer needs to product and engineering teams.

Leads and scales the customer success function, building teams and strategies to drive onboarding, retention, and expansion for school and university customers.

Lead and scale the customer success function, building team strategy around onboarding, retention, and expansion to maximize customer outcomes and long-term value.